Great question. All of our products are made in the USA in a GMP-certified facility. From domestics and foreign ingredients.

We also third-party test for purity and potency.

All though our products do not contain any harmful ingredients. Many supplements have not been well tested in children or in women who are pregnant or nursing.

We encourage visitors to consult a healthcare provider before giving any supplement to a child or taking one while pregnant or breastfeeding.

This depends on the formula!

Please refer to the product descriptions on our packaging.

However, we would suggest playing around with the formulas and finding your own rhythm.

Everyone's body and personal needs differ, and so we encourage you to feel empowered and choose the dosage that best works for you.

It’s okay to take most of our products together, with a few exceptions.

If you're taking any medications, please be sure that your supplements will not interfere.

As always, we highly suggest listening to your body.

Please contact a medical professional for any additional questions or concerns.

Once your order is delivered, please verify all items have been received.

If you're missing an item, please check your account to make sure the item is not on back order and will be arriving separately.

If the status shows "shipped" for all items, please notify us ASAP at support@mybalancefactor.com. Sometimes an error can happen and can be misplaced. We will verify our Quality Control system to see if it was indeed shipped.

While we strive to fulfill orders as quickly as possible, orders are usually processed within 1 to 2 business day from when the order was placed.

It typically can take 3-10 business days to arrive, depending on the destination being shipped.

Please ensure all your information is correct before submitting your order to avoid possible delays.

While we will do all we can to ensure your order is delivered on time, Balance Factor cannot be responsible for any delays in shipping caused by the carrier delays, severe weather, or other circumstances out of our control.

We do not ship on Saturdays, Sundays, or holidays.

Click the "Log In" button link at the top right hand side of our site, then click check "Order Status" to check your orders status. This will give you the tracking information as well.

Please make sure to check your email or text messages. All tracking information is sent as soon as the order is shipped.

It can take up to 48 hours after the label was created before your order is updated in the system.

You may also reach out to the carrier directly for more information.

Alternatively, the status of the tracking may be ‘label created’, but it could be in the hands of the carrier, just not yet scanned into the carrier’s facility.

If 48 hours have passed and no movement has occurred, please reach out to our Customer Service team for assistance.

Sometime the carrier will mark the package delivered, but physically deliver it the next day.

It can take up to 24 hours after the carrier sends a notification of delivery to receive your package.

You may also reach out to the carrier directly for more information.

Yes, we ship internationally. Any customs or import duties are charged once the package reaches its destination country.

*International orders do not qualify for free shipping.These charges must be paid by the recipient of the package.

Unfortunately, we have no control over these charges and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.

To ensure there aren’t any surprise charges upon arrival in your country, you can contact your local customs office for current charges before you order.

Standard shipping through USPS within the contiguous US is $6.99 to $10.00+.

Expedited shipping options are available for an additional fee and will be listed at checkout.

Please note that expedited shipping options are available for Monday through Friday delivery, excluding holidays.

If you prefer another shipping method other than our standard shipping, please reach out to us at support@mybalancefactor.com, and we will do our best to accommodate you - additional fees will apply.

Please note that orders over $160 will require a signature confirmation at delivery.

If your package shows a status of delivered, please verify with the listed carrier to confirm that your package was indeed delivered.

In the event that your package is missing, please notify us ASAP at support@mybalancefactor.com with your order number, and we will get back to you asap.

We will do our best to assist you regarding your missing package. Balance Factor is not responsible for unfortunate events such as misplaced, lost, or stolen packages during the time of transit.

Under all circumstances, the shipping carrier is responsible for any of all pieces that undergo delivery services.

We will do our best to assist all customers regarding missing packages. All claims will be thoroughly reviewed, case by case; claims may take up to 3 weeks to process.

Once the carrier responds to your claim, we will be able to take further proper actions to resolve this mishap.

Until then, your kind patience is much appreciated as we work with the carrier.

Please note that filing a claim does not guarantee the carrier will partially or fully compensate/reimburse you for your lost/stolen package, but we will do our best to assist you through the process.

Exchanges MUST be made within 30 days from the order date.

If the product is unopened, with the seal intact, we will happily exchange it for another Balance Factor product of equal value once received and verified.

Exchanged products will be charged a new shipping and handling fee, and you may select the method of shipping at checkout.

We regret that, unless a shipping error was made by Balance Factor, shipping fees are non-refundable.

You will be responsible for paying your shipping costs when exchanging your items.

As we are a small business, we are unable to provide return postage.

Only regular-priced products may be returned for a refund or exchange.

All promotional, sale, or discontinued items are final sales and cannot be returned.

The determination of whether an item is eligible for return is made only
at the sole and absolute discretion of Balance Factor.

Examples of shipping errors include shipment of the incorrect product or the product being unusable due to damage incurred during shipping.

Promotional, sale, or discontinued items are final sale and cannot be returned

We want you to love your Balance Factor products, but we understand that sometimes things don’t work out.

• Unopened products may be returned within 30 days of your original purchase date for a full refund of the purchase price, minus the original shipping fees.
  
• Promotional, sale, or discontinued items are final sale and cannot be returned.

Note:
If you experience a reaction to a product, please email us at support@mybalancefcator.com.

We’ll work with you to troubleshoot the issue and, if necessary, provide a resolution.

please be mindful that we are a small business, and returns are reviewed on a case-by-case basis.

The determination of whether an item is eligible for return is made at the sole discretion of
BF.

It can take up to 48 hours after the label was created before your order is updated in the system.

You may also reach out to the carrier directly for more information.

Alternatively, the status of the tracking may be ‘label created’, but it could be in the hands of the carrier, just not yet scanned into the carrier’s facility.

If 48 hours have passed and no movement has occurred, please reach out to our Customer Service team for assistance.

Please allow 3-5 business days for inspection upon receipt of your return.

The inspection time frame may increase slightly during high volume times.

Following inspection, we’ll notify you as to whether or not the criteria for a full or partial refund have been met.

Please allow 5-7 business days for your refund to post to your account once it has been approved.

If your package was damaged during transit, save the box and merchandise and contact us at support@mybalancefactor.com ASAP.

Please provide images of the items, and we’ll make sure to make it right!

Images can be sent to:
support@mybalancefactor.com
or,
Texted to: 949-329-2929

• Once your order is processed, we are unable to cancel orders that have been confirmed processed as they are already going through fulfillment.
  
• Once your order is confirmed, our team works quickly to get these items to you.
  
• If you wish to cancel you order, please email within the hour of the order being made.

After adding items to your cart, click the "View Cart" link at the top of this site to view your cart.

At the bottom of the shopping cart where your chosen items are listed, you'll see a box where you may enter your coupon code.

Please note: discount items cannot be stacked with a coupon code. Only one code may be used at a time.

In the event your order goes through, we reserve the right to modify your order, or hold it until the balance has been collected.

You only have to pay sales tax if your region or state charges tax. Our system automatically knows which regions to collect tax from.

Please note, Balance Factor DOES NOT set the tax percentages. Sales taxes are set based on your region by the government.

Sales tax are collected on behalf of the government, and reported and handed over straight to the government, unfortunately this is not something we control.

If you have a complain regarding your tax percentage, please take it up with your local city officials. It frustrates us just as much as it does you.

Click the "My Account / Order Status" link at the top right hand side of our site to review your orders.

You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance at support@mybalancefactor.com.

Please note, Balance Factor charges will appear on your statement as:
Balance Factor Inc.

All orders are shipped with a copy of your order invoice. If you lost it or need another one, please click the "My Account / Order Status" link at the top right hand side of our site to print invoices.

Credits for returns usually take 7-10 business days from the time we receive your item(s), depending on your bank.

Once the credit or refund is issued, the money is withdrawn from our account immediately, and handed over to your bank.

If you have a concern or complaint about the length of time it is taking, please contact your bank.

All orders are processed in 1 to 2 business days. Once the order has been processed, the authorized amount will be withdrawn from your account.